Faced with collapsing stock accuracy, iDoc chaos, and supply chain breakdowns post-go-live, this global chemicals leader partnered with ABA to stabilise operations—and hit end-of-quarter targets in just weeks.

Shortly after go-live, a leading multinational in the hygiene and infection prevention sector found its SAP implementation in freefall. Stock accuracy had dropped to 65%, supply chain capacity had fallen by 20%, and over 30,000 iDoc failures were clogging core transactions—growing by 3,000 more each week. Order-to-cash timelines were dragging out by 14 days. Deliveries were failing. Business performance and customer confidence were deteriorating fast.

The Challenge

The business was being overwhelmed by SAP interface failures and systemic instability. The new system’s issues exposed deeper flaws in process design, data integrity, and organisational reactivity. Without fast, expert intervention, the company faced escalating disruption and long-term damage to customer service and revenue.

Key Constraints:

• Post-go-live instability across logistics and order management

• Fragmented interface handling with no single point of control

• Inability to resolve iDoc errors at the speed required

Strategic Intervention

Led by Sandy Torrekens and Abdul Maulud, ABA took a dual-lens approach: technical architecture and business process design, simultaneously. Rather than isolate the issue in IT or operations, ABA addressed the full system landscape—working across SAP configuration, interface handling, and operational execution.

• Enterprise-Level System Remediation: ABA led the structural correction of SAP system and process defects

• Holistic Issue Management: Each failure point was addressed in context—not just patched, but fixed at root cause

• SCM Interface Control Tower: Designed and implemented to monitor, triage, and resolve iDoc and interface issues

• Process Reinforcement: Improved logistics, warehouse, and 3PL management processes

• Error Recovery Acceleration: Developed tools and workflows to reduce error processing time and improve error handling in SAP

• Custom SAP Enhancements: Reviewed and upgraded the client’s tailored solution to eliminate technical bottlenecks

• KPI-Driven Governance: Embedded reporting and performance tracking to drive accountability

Tangible Results

ABA’s intervention delivered rapid and measurable impact:

• >99% Stock Accuracy restored

• 20% Supply Chain Capacity regained

• 0 iDoc Failures within 6 weeks

• Order-to-Cash Cycle Stabilised with faster billing and fulfilment

• End-of-Quarter Targets Met confidently

Key Takeaways

This turnaround showcases ABA’s strength in bridging the business and SAP worlds—solving systemic failures by aligning architecture and operations. With expertise in both process and platform, ABA delivered not just a fix, but a sustainable way forward.

Without intervention, the organisation’s invoicing and delivery performance would have continued to degrade—putting revenue, compliance, and customer relationships at serious risk.

“ABA consultants have a deep knowledge from a technical side of things and how it works with the various different modules. I don’t know many people who can flip the switch between process improvement and SAP.”
— Avin Krishnan, SVP Supply Chain EMEA, Solenis

“Abdul is a guru who will maximise your operation’s efficiency.”
— Avin Krishnan, SVP Supply Chain EMEA, Solenis

“Sandy’s hard-earned recognition from the team is visible with his dedication and knowledge.”
— José Maria Pascual, Executive Director, Global Logistics, Diversey