Our Featured Case Studies
Overcoming Severe Post-Go-Live Challenges
A prominent chemical manufacturer experienced severe operational breakdown immediately following the go-live of their SAP system.
The new system’s technical instability and inadequate configuration quickly became apparent, causing stock accuracy to plummet dramatically to just 65% and reducing supply chain capacity by 20%, severely impairing the company’s ability to serve customers effectively.
Critical business processes began to falter under the weight of the ongoing issues. The Order-to-Cash cycle, essential for maintaining smooth cash flow and customer satisfaction, faced extensive delays of up to 14 days.
Compounding these issues, technical errors rapidly accumulated, with over 30,000 iDoc failures present shortly after launch and additional failures increasing by 3,000 weekly, crippling day-to-day operations.
The escalating situation put severe pressure on the company’s operational performance and reputation. More than 10% of deliveries were failing, highlighting an urgent need for expert intervention to stabilise the system, restore operational efficiency, and safeguard customer trust.
ABA was brought in specifically to address these challenges, rapidly stabilise processes, and restore the company’s critical business capabilities.
Rescuing a Critical SAP Implementation: Rapid Turnaround Drives Operational Excellence
When a major chemical manufacturer faced severe operational disruptions immediately following their SAP system go-live, the business was confronted with rapidly declining service levels and escalating operational risk. Stock accuracy had collapsed to just 65%, resulting in widespread inefficiencies and confusion. Supply chain capacity had simultaneously shrunk by 20%, significantly impairing the company’s ability to meet customer demand. Delays in the critical Order-to-Cash process extended to 14 days, severely impacting customer satisfaction and cash flow.
The technical challenges were equally daunting: over 30,000 iDoc failures had accumulated, with a staggering 3,000 additional failures each week, further complicating operations. This technical breakdown led to delivery failures exceeding 10%, significantly damaging the company’s reliability and reputation.
Strategic Intervention to Restore Stability
Our expert team rapidly intervened with a structured, multi-faceted approach. As enterprise architects, we quickly identified the root causes of systemic instability and meticulously addressed key structural issues within the SAP environment. Our solution encompassed comprehensive remediation of configuration problems to establish long-term system reliability.
In parallel, we implemented robust business processes tailored specifically to logistics, warehousing, and third-party logistics (3PL) management, ensuring smoother and more predictable operations. Our pragmatic, hands-on approach to rapidly resolving the iDoc backlog and eliminating ongoing failures was instrumental in immediately restoring essential business operations such as goods receipt, billing, and order fulfillment.
Key Project Performance Metrics:
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Stock Accuracy: Improved from 65% to over 99%
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Supply Chain Capacity: Increased by 20%
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iDoc Failures: Reduced from 30,000 to zero within 6 weeks
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Order-to-Cash Process: Delays significantly reduced, enabling timely quarter-end targets
Rapid and Sustainable Business Recovery
The turnaround was swift and measurable. Within six weeks, iDoc failures were completely eradicated, removing a critical bottleneck. Stock accuracy surged dramatically to over 99%, fully restoring operational confidence. Supply chain capacity rebounded impressively by 20%, directly enhancing responsiveness and service capability.
Importantly, Order-to-Cash delays were significantly reduced, vastly improving cash flow and customer satisfaction. Our decisive intervention not only recovered operational stability but also positioned the business to meet crucial end-of-quarter performance targets.
Project Performance Highlights
99% Stock Accuracy Restored | 20% Supply Chain Capacity Increase | iDoc Failures Eliminated in 6 Weeks | Timely End-of-Quarter Targets Met | Reduced Order-to-Cash Delays
Stock Accuracy Issues Solved!
Stock accuracy issues raised to 99%—confidence restored!
Increased Supply Chain Capacity
Responsiveness and service capability improved.
Our Comprehensive Services
SAP Transformation Success
Many SAP implementations fail because IT providers prioritise complexity over business needs. ABA takes a different path. Our independent advisors and SAP architects craft streamlined, cost-effective solutions tailored specifically to your business—no unnecessary complexity, just practical strategies that deliver lasting results.
Demand-Driven Planning Implementation
Traditional planning methods struggle with today’s volatile demand and complex product portfolios, often causing declining service levels and rising inventory costs. Our demand-driven approach helps businesses regain control—enhancing service levels and right-sizing inventory for optimal efficiency.
Supply Chain Advisory
Is your supply chain strategy delivering real results? We align your operational goals with a cohesive, growth-oriented strategy. From strategic planning to detailed process design—fully integrated with your SAP/ERP systems—our cross-industry experts craft tailored solutions to transform your supply chain into a powerful driver of efficiency, customer satisfaction, and growth.
Rapid Inventory and Procurement Cost Reduction
Quickly identify and capture opportunities for cost savings and inventory reduction within days—not months—without disrupting your business operations. Our agile, targeted approach pinpoints precisely where intervention is needed, optimising stock levels to reduce waste and effectively address procurement challenges such as restrictive minimum order quantities (MOQs).
Partner with Us for Success
Ready to elevate your business operations? Contact Alpha Business Advisors today to discuss how our tailored solutions can meet your unique needs and drive your business forward.